Privacy Policy

Last updated: 06/04/2025

Introduction

At Menutiq, we place great importance on the protection of your personal data. This privacy policy explains how we collect, use, share, and protect your information when you use our digital menu management platform for restaurants, bars, cafeterias, and similar establishments. We are committed to respecting your privacy and complying with the European Union's General Data Protection Regulation (GDPR).

Data Controller

The data controller for your personal data is Software and Operation Solutions, a SASU with a capital of €1000, registered with the Paris Trade and Companies Register under number 948 263 066, with its registered office at 60 rue François 1er, 75008 Paris, France.

Data Collected

We collect different types of information when you use our service for restaurants, bars, cafeterias, and similar establishments:

  • Identification data: name, surname, email address, phone number
  • Account data: login information, preferences, account settings
  • Usage data: information about how you use our service, the features you use, time spent on the platform
  • Cookies: we use cookies only for user authentication and to identify the session during chat use (via the Odoo solution)

Purposes of Processing

We use your personal data for the following purposes:

  • Provide and improve our services: creating and managing your account, personalizing your experience, processing your orders and subscriptions for restaurants, bars, cafeterias, and similar establishments
  • Improve our platform: analyze the use of our services to enhance them and develop new features
  • Communication: contact you regarding your account, inform you about updates or changes to our services, respond to your support requests
  • Legal obligations: comply with our legal and regulatory obligations, protect our legitimate rights and interests

Data Storage

Your personal data is hosted in the cloud with Hetzner, a hosting provider based in Germany and compliant with GDPR. Hetzner stores data in data centers located within the European Union, ensuring that your data remains protected by European data protection laws. We have implemented a Data Processing Agreement (DPA) with Hetzner in accordance with Article 28 of the GDPR to ensure the protection of your data. Your data is retained as long as necessary to provide our services or to comply with our legal obligations. When you delete your account, your personal data is deleted or anonymized within 24 months, unless we are legally required to retain it longer.

Data Security

We take the security of your data very seriously and implement appropriate technical and organizational measures to protect your personal data against loss, unauthorized access, disclosure, alteration, or destruction. These measures include data encryption, strict access controls, regular security audits, and training our staff on good data security practices.

Use of Cookies

Menutiq uses cookies only for user authentication and to identify the session during the use of the integrated chat (which goes through the Odoo solution). We do not use cookies for advertising purposes or behavioral tracking. You can configure your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our service may not function properly if you disable cookies.

Your Rights

In accordance with the GDPR, you have the following rights regarding your personal data:

  • Right of access: you can request a copy of the personal data we hold about you
  • Right to rectification: you can request the correction of inaccurate or incomplete data
  • Right to erasure: you can request the deletion of your personal data in certain circumstances
  • Right to restriction of processing: you can request the restriction of processing of your data in certain circumstances
  • Right to data portability: you can request the transfer of your data to another controller
  • Right to object: you can object to the processing of your data in certain circumstances

Sharing with Third Parties

We do not sell your personal data to third parties. We may share your data with third-party service providers who help us provide our services (such as Hetzner for hosting and Odoo for chat). These third parties are subject to contractual confidentiality obligations and can only use your data for the specific purposes we have defined. We may also disclose your data if required by law or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.

Changes to the Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to regularly review this page to stay informed about our privacy practices. In case of significant changes, we will inform you by email or by a notification on our site.

Contact

If you have any questions regarding this privacy policy or our data protection practices, please contact us at the following email address: support@menutiq.com.